Buckt - I've cancelled after the deadline. Can I get a refund?
All Buckt subscriptions are rolling subscription that will continue until they are cancelled (or until the subscription has been paused at the request of the subscriber).
Subscriptions must cancelled or paused before the next charge date, which takes place on the 1st day of each month. If a subscriber fails to cancel or pause their subscription before this date, they will be liable for the charge and no refunds will be given. Refunds can only be given if a subscriber cancelled and requested a refund within 14 days of subscribing to the service (in line with the Consumer Rights Act 2015).
Cancellation requests will come into effect the following month. For example, if you cancel on the 4th September, you will still have access to September's activities, but won't get charged again or receive activities in October.
Please note that once a subscribers' subscription has renewed, they will be able to access their tickets as normal for that month via the Buckt App.
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